Client relations
Appointment reminders, follow-ups, contact details, reviews, consent: how to keep in touch with your clients without spending your evenings on it.
- SMS reminders: when to send them so they actually work Send a reminder too early and it is forgotten; too late and it helps no one. The timing that works, and what the message should let clients do.
- Client records for a service business: what goes in them Useful client records fit in a few fields. What really helps, what weighs them down for nothing, and what should never be in there at all.